System Updates - OnCore/eReg

Occasional OnCore and eReg system updates are necessary to ensure optimum system functionality and maintain high standards of security for clinical trial data. To minimize disruption to OnCore and eReg users, updates will occur outside of normal business hours (overnight or on weekends). Additionally, OnCore Support provides the maintenance schedule outlined here so that clinical trial teams can plan their work accordingly.

Applications

Application server operating system updates are applied using automation. During these periods once a month, there will be a single, brief restart of the application server running your product(s) for 5 minutes between the hours of 12am and 4am Central Time each month on the following schedule:

Databases

Maintenance tasks include applying the latest database security updates, operating system updates, and general maintenance tasks. Maintenance windows for database servers will run on the following dates from 6:00 AM to 4:00 PM Central Time. Non-Production and Production maintenance is separated by a two-week period of time.

The above schedules will be in effect for all Advarra Managed Infrastructure products listed below:

OnCore® Enterprise Research
Advarra EDC™
Advarra Research Evaluation System™ (EVAL)
Advarra Hub
Advarra Insights
Advarra Calendar Exchange
Advarra Payments

Supplemental notes for EDC and EVAL applications